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Host / Hostess
Full Time
0 applicants
posted over 6 years ago

Job Description


Host/Hostess works as part of a team to ensure that IHR customers receive excellent customer service. S/he is responsible for: greeting and efficiently seating guests in a restaurant that is properly maintained; supervising all staff; and maintaining a courteous and efficient operation of the dining room. Requirements include: knowledge of restaurant operations, guest relations; written and verbal English language communication skills; the ability to remember, recite and promote the variety of menu items; and the ability to effectively solve customer complaints and concerns in a friendly and positive manner.

This position requires a Pre-Hire Assessment as part of the application process. For best results we recommend you complete the assessment in one seating without any interruptions or distractions and therefore advise that you begin the application process when you can dedicate 20-30 minutes of uninterrupted time to apply for this opening.

Interstate is an EEO/AA/M/F/D/V employer.

1. Ensure all tables are properly set before seating guests.

2. Maintain seating chart for rotation of stations.

3. Greet and seat guests properly and issue menus.

4. Answer phone properly and follow all reservation procedures.

5. Follow accurate cash handling and room charge procedures.

6. Organize and maintain a clean service podium.

1. Maintain an inventory of needed supplies.

2. Ensure all menus are clean before shift.

3. Be familiar with hotel facilities and their location and hours.

Knowledge and Skills :

Education: Ability to read and write English.

Skills and Abilities: Communication and hospitality skills (English required). Ability to answer phones.

Located in the heart of our nation’s capital, The Westin Washington, D.C. City Center is a vibrant hotel that captures the capital city's dynamic spirit. The atrium lobby offers spectacular skylight views and our welcoming staff provide world-class service.

Its central location makes it easy to enjoy our nation's capital and the world-renowned buildings and historical monuments found throughout the city. The new Washington Convention Center is just five blocks to the east. The White House is just five blocks to the south. The city's vibrant nightlife comes alive after dark with an abundance of restaurants and entertainment options. Shops and nightclubs are just four blocks to the west on Connecticut Avenue. The Westin Washington DC City Center allows guest to appreciate our country's rich history with manycultural exhibits and memorials in the area, such as the Smithsonian Institute, the U.S. Capitol Building, the National Gallery of Art, and the Lincoln Memorial.

The 406 guest rooms and suites feature the signature Heavenly Bed® and the Heavenly Bath®. Ergonomic desk chairs and flat-screen TVs add a touch of aesthetic functionality. Every room also offers wireless High Speed Internet Access and 24-hour room service. There is also a WestinWORKOUT® Gym featuring a Stairmaster, LifeCycle, treadmill, and weights. Bar / Restaurant includes Liquid 14 and 1400 North featuring American cuisine. This hotel also has 6,272 sq. ft of space available for banquets and meetings.

Division: Host(ess)

Facility: The Westin Washington, D.C. City Center
Category: Hospitality

Nearest Major Market: Washington DC
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